Overview
Smart speakers, assistants, and home devices (like Amazon Echo, Google Nest, smart plugs, etc.) are becoming more common in living spaces. However, not all smart devices are compatible with our property networks due to how they handle security and connections.
This article covers how these devices interact with property Wi-Fi and what to do if you're having trouble setting one up.
Devices Commonly Used in the Home
- Amazon Echo / Echo Dot / Echo Show
- Google Home / Nest Hub / Nest Mini
- Smart plugs, bulbs, and switches (TP-Link, Wyze, etc.)
- Smart TVs or media sticks (covered in other articles)
Why Compatibility Can Be an Issue
Most smart home devices—like smart plugs, bulbs, and speakers—are designed to work only on 2.4GHz Wi-Fi networks. If your device is trying to connect to a 5GHz network, it may not show up during setup or might fail to connect entirely.
This is one of the most common reasons smart devices won't connect.
Tip: When setting up your smart device, make sure your phone or tablet is also connected to the 2.4GHz network, since many devices require both to be on the same frequency during setup.
Your Options
1. Use a Companion App
Some smart devices (especially Amazon and Google devices) need to be set up via Bluetooth or an app.
- Make sure your phone is connected to the same Wi-Fi network
- Follow in-app setup instructions
- If it still fails, the device may not be compatible with enterprise Wi-Fi
Devices That May Not Work Reliably
- Any device requiring multicast or device-to-device discovery (which can be blocked on shared networks)
- Older Amazon or Google devices without current firmware
Need Help?
If you’d like to try setting up your device, submit a support ticket with the following:
- Device type and model
- MAC address (if available)
- Your room number and property name