Overview
Buffering, poor video quality, or constant disconnects can ruin your streaming experience. Whether you're watching Netflix, Hulu, Disney+, or other services, this guide covers common causes and steps to resolve issues while using your unit's internet connection.
Step 1: Check Your Connection Speed
Streaming services require stable bandwidth:
| Service | Min. Speed for HD | 4K Streaming |
|---|---|---|
| Netflix | 5 Mbps | 15 Mbps |
| Hulu | 6 Mbps | 16 Mbps |
| Disney+ | 5 Mbps | 25 Mbps |
You can test your speed by visiting: https://speedtest.net
If your speed is lower than expected, continue to the next steps.
Step 2: Reboot Devices
- Restart your streaming device (TV, console, tablet, etc.)
- Forget and reconnect to the Wi-Fi network
- Restart your router or access point (if you have one in-unit)
Step 3: Reduce Network Load
Unit networks are shared, so bandwidth may be limited at peak times.
Try:
- Pausing large downloads or uploads
- Disconnecting unused devices
- Avoiding streaming during peak hours (evenings, weekends)
Step 4: Use Ethernet If Possible
If your device has an Ethernet port (or an adapter), plug directly into the wall jack. Wired connections are faster and more stable, especially for high-quality streaming.
Step 5: Update the App or Device Software
Outdated software can cause issues.
- Check for app updates via the App Store, Play Store, or smart TV software menu
- Make sure your device firmware is up to date
Step 6: Try Another Streaming Platform
If only one service (e.g., Netflix) is having issues while others work fine:
- Visit https://downdetector.com to check for service outages
- It may be a temporary issue on their end, not the network
Step 7: Disable VPNs or Proxy Settings
Streaming platforms often block VPN traffic. Make sure:
- You're not connected to a VPN
- Your device isn’t using proxy or custom DNS settings
Step 8: Clear App Cache or Reinstall
If buffering or login loops continue:
- Go to your app settings and clear the cache (Android, Fire TV, etc.)
- If that doesn't help, uninstall and reinstall the app
Still Not Working?
If none of the above steps resolve your issue, please contact support. Provide the following info:
- Your device type (e.g., Smart TV, iPad)
- The service you're using (e.g., Hulu)
- The error message (if any)
- The room number/property name