If all devices are able to locate and connect to your network but your TV is not, follow the steps below to resolve the issue:
- Power Cycle the TV
- Disconnect the power supply from the TV for 5 minutes. After waiting, reconnect the power and test the connection again.
- Factory Reset the TV
- If the issue persists after power cycling, perform a factory reset on the TV. After resetting, test the network connection again.
- Test with a Mobile Hotspot
- If the TV still cannot connect, create a hotspot on a mobile device and attempt to connect the TV to the hotspot. This will help determine if the issue is specific to your home network.
- Determine if the Issue Lies with the TV
- If the TV is unable to locate the network or connect to both your home network and the mobile hotspot, the issue is likely with the TV itself.
If the problem continues, please contact the manufacturer of your TV for further troubleshooting.